In digging around the net for possible avenues to pursue in getting this situation resolved, I came across HaroldSays. Very interesting. Although I hadn't heard of Harold, he seems to be an active consumer advocate, so I contacted him.
He replied quickly, suggested I also post at http://www.complaints.com, and is reaching out to his contact at Comcast. I provided my full contact information for a response.
Thanks Harold, here's some free advertising:
harold@bepositiveday.com
(570) 341-6796
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