As I expected, I never heard from Lisa Stagliano following my request on May 27. Although I'd be surprised if they ever provide any useful information, I'll continue to call them on an ongoing basis until I get some kind of resolution to this problem.
Today I called the main number (215-286-1700) and asked to speak to Lisa Stagliano. I was dumped rather abruptly into her voicemail, so I left a message describing the situation (again), and asked for a call back.
Then I immediately redialed and asked to speak to Sharon Stokes. Again I was abruptly transfered, and Lisa answered! I refreshed her memory, and she told me she had forwarded my prior request to Sharon Stokes, the aforementioned black hole where my prior calls disappeared. Despite Lisa's prior promise to call me back personally, she incorrectly assumed Sharon would call instead.
Lisa again promised to call me back by the end of business today, 5:30pm. I wonder if she'll really call?
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